Important Information
Policies
To help make your stay at Macau Masters Hotel in Macau as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear, simple policies designed to keep travel stress-free.
Check-In and Check-Out
- Check-in: From 14:00
- Check-out: Until 12:00
Early arrivals and late departures may be arranged with the front desk, subject to availability.
Identification and Age
Guests are required to present a valid photo ID at check-in. Minimum age for check-in is generally 18 years.
Deposits and Payments
The hotel accepts major credit cards. A refundable deposit may be requested upon arrival to cover incidentals.
Smoking Policy
The property is non-smoking throughout, including all rooms and common areas.
Pets
Pets are not allowed at Macau Masters Hotel.
Cancellation
Policies vary depending on the booking channel and room type. Most reservations allow free cancellation up to a certain date, while some discounted rates may be non-refundable. Guests are advised to confirm details during booking.